Good to know
FAQ & Shipping
Shipping
When do orders ship?
We pour in small batches and ship Monday through Wednesday, so your chocolate never sits in a warehouse over a weekend. Orders placed by Sunday night usually leave that week.
Will my chocolate melt?
From late spring through early fall we ship every box with a cold pack in an insulated liner, and we hold shipments when a heat wave would outrun the ice. If a box still arrives melted, write to us and we'll make it right.
Do you ship outside the U.S.?
Not yet — chocolate travels badly through customs delays. U.S. addresses only for now.
The chocolate
How long does it keep?
Our chocolates are fresh confections, not shelf candy — they're best within three weeks of arrival. Keep the box somewhere cool and dark (not the refrigerator; it dulls the shine and the snap).
Allergens
Everything is made in one kitchen that handles dairy, tree nuts, and soy. Flavors containing nuts are labeled, but we can't guarantee any box is trace-free.
Returns & gifts
Returns
Chocolate can't come back to us, but unhappiness can: if something's wrong with your order, tell us within a week of delivery and we'll replace or refund it.
Gift notes
Add a message at checkout and we'll write it by hand on our card. We won't include a receipt or price anywhere in the box.